Press Release

Ann McDonough
+1-781-444 0404


Register for July 28 Webinar to Hear from the Authors

Needham, MA-07-20-16 — The Cloud Standards Customer Council™ (CSCC™) has published version 2.0 of Public Cloud Service Agreements: What to Expect and What to Negotiate. The guide contains a 10-step approach to understand and evaluate cloud service agreements from different providers. The deliverable is available for download at

A cloud service agreement (CSA) contains terms and service level agreements that govern the working relationship between a cloud customer and a cloud service provider. The recommendations in Public Cloud Service Agreements: What to Expect and What to Negotiate are based on the CSCC's thorough assessment of publicly available agreements from leading providers. The guide describes the anatomy of a public cloud service agreement and outlines the steps that cloud customers should take to evaluate CSAs in order to compare and contrast public cloud service providers or negotiate terms with a provider.

Verson 1.0 of this whitepaper was published in 2013. Version 2.0 contains updates that relect the maturity and evolution of cloud service agreements over the past few years. In the interval, some cloud service providers have appeared, disappeared or merged; the language of the agreements has been updated; and the CSCC's knowledge of what customers need has been sharpened by experience.

The CSCC authors will host a complimentary webinar on Thursday, July 28, 2016 from 11:00am - 12:00pm ET to introduce the whitepaper. Registration is open at

In addition to this guide, cloud customers are encouraged to read the Practical Guide to Cloud Service Agreements Version 2.0. The CSCC has written a series of highly-referenced, vendor-neutral guides on important cloud computing topics including cloud security, hybrid cloud computing, interoperability and portability in the cloud, etc. All of the CSCC's deliverables are published to

About the Cloud Standards Customer Council
The Cloud Standards Customer Council™ (CSCC™) is an OMG® end-user advocacy group dedicated to accelerating the cloud’s successful adoption and drilling down into the standards, security and interoperability issues surrounding the transition to the cloud. While not a standards organization, the CSCC complements existing cloud standards efforts by establishing a core set of client-driven requirements that ensure cloud users will have the same freedom of choice, flexibility and openness they have with traditional IT environments. The CSCC is open to all end-user organizations. For more information, visit

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